CREDIT AGRICOLE SA : Crédit Agricole S.A. dévoile son plan stratégique ACT 2028 - Une banque conquérante, leader en Europe, leader des transitions et leader des nouvelles technologies

On November 18, 2025, Crédit Agricole S.A. unveiled its ambitious mid-term strategic plan “ACT 2028,” which aims to position the bank as a dominant powerhouse in Europe, spearheading key transitions and technological innovation. This blueprint outlines a comprehensive roadmap focused on sustainable growth, digital transformation, and societal impact.

At its core, ACT 2028 aspires to make Crédit Agricole a conquering leader in the European financial services landscape by combining robust commercial development with ambitious environmental, social, and governance (ESG) objectives. The plan emphasizes strengthening the bank’s role in supporting the energy transition and financing green technologies, aligning with EU climate goals.

Driving Innovation through Technology

The strategic roadmap highlights substantial investments in cutting-edge technologies such as artificial intelligence, blockchain, and cloud computing to enhance operational efficiency and client experience. Crédit Agricole is committed to accelerating its digital transformation journey, modernizing legacy infrastructures, and expanding its fintech partnerships to foster innovation.

Moreover, the bank will leverage data-driven insights and automation to deliver personalized financial solutions at scale, deepening customer engagement and loyalty across retail, corporate, and institutional segments.

Leadership in the Transition to a Green Economy

With sustainability at the forefront, ACT 2028 commits to ambitious financing targets for renewable energy projects and transition-related sectors. Crédit Agricole pledges to divest from activities that are incompatible with the Paris Agreement and proactively support clients on their decarbonization journeys.

The strategy also encompasses fostering inclusive growth by promoting diversity, equity, and social responsibility initiatives internally and within communities served by the bank.

Outlook and Impact

ACT 2028 positions Crédit Agricole not only as a financial institution but also as an influential actor in shaping Europe’s economic and social future. By balancing profitability with purpose, the plan aims to build resilience amid evolving market dynamics and regulatory landscapes. Stakeholders can anticipate increased transparency, accountability, and innovation as pillars underpinning this pioneering strategy.